Terms and Conditions

Welcome to Inner Light Guidance! By accessing or using our website, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, including customers, browsers, and contributors.

1. General Information

Inner Light Guidance is a platform offering services such as tarot readings and handmade products, including candles with healing crystals.

Use of the Website

You agree to use this website for lawful purposes only and in accordance with these terms. We reserve the right to deny access to anyone who violates these terms or engages in inappropriate conduct.

2. Orders and Payment

Product Descriptions: We strive to provide accurate descriptions of our products. However, variations may occur as each item is handmade.

Payment: All payments must be made in full at the time of purchase. Accepted payment methods are displayed during checkout.

3. Returns and Refunds

Candles

Due to the handmade nature of our candles, returns are only accepted under the following conditions:

1. Damaged on Arrival: If the candle is damaged during transit, please contact us within 7 days of delivery. Provide photos of the damaged product and packaging for verification.
2. Defective Products: If the candle does not burn as described (e.g., wick issues), please let us know within 14 days for assistance.

Return Process

Contact us via our contact form with your order details and issue description. Upon approval, you will receive instructions for returning the product. Refunds will be issued to the original payment method after the product is received and inspected.

Non-Returnable Items

• Used candles
• Customized or personalized items

4. Candle Safety Guidelines

To ensure the safe use of our candles, follow these guidelines:

• Always burn candles on a heat-resistant surface.
• Keep candles away from flammable materials, children, and pets.
• Do not burn a candle for more than 4 hours at a time.
• Trim the wick to ¼ inch before each use to avoid excess smoke or soot.
• Never leave a burning candle unattended.
• Discontinue use when ½ inch of wax remains to prevent overheating the container.

Inner Light Guidance is not responsible for injuries or damages resulting from improper candle use.

5. Disclaimer of Liability

All products and services are provided “as is” without warranties of any kind, either express or implied. While we take great care in crafting our products, we cannot guarantee specific results from using our candles or other products.

6. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes arising from the use of this website will be resolved under these laws.

7. Changes to Terms

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on this page. Please review this page regularly for updates.

Contact Us

If you have any questions or concerns, you can reach us online:

Email us online: via our contact form